Patient & Family Rights
- You and your family members have the right to be treated with respect, compassion, consideration of your personal dignity and privacy during examination, procedures and treatment.
- You and your family members have the right to know the name of the treating doctor and others in the team, care plan, progress and information on their health care needs.
- You and your family members have the right to protection from physical abuse or neglect in the hospital.
- You and your family members have the right to all your information in the hospital being treated as confidential.
- You and your family members have the right to refuse treatment.
- You and your family members have the right to give written informed consent before any anesthesia, surgery, any other invasive procedure, high risk procedure or treatment in the OPD.
- You and your family members have the right to make suggestions and express grievances, to receive a personal response to the same. A suggestion/ complaint box is available at the front office for this purpose. Your complaint would be kept confidential.
- You and your family members have the right to information on: patient responsibilities, services available & fees, expected cost of treatment, payment policies.
- You and your family members have the right to access your clinical records.
- You and your family members have the right to access to care irrespective of your race, cast, creed, religious beliefs, or state/country of origin.
- Certain adjustments or precautions may be made by the management to honor your spiritual needs if it doesn't interfere with the acceptable medical care.
- You and your family members have the right to consult the doctor of your choice from the panel of doctors in the hospital or seek an additional opinion regarding clinical care.
- You and your family can determine what information regarding your care would be provided to you and your family.
Patient & Family Responsibilities
- To provide complete and accurate information, including your full name, address, contact number etc.
- To provide accurate and complete information about current and past illnesses, medications and other matters pertaining to your health.
- Follow the treatment plan recommended by your practitioner.
- To leave your valuables at home and not bring any unnecessary items for your hospital visit.
- To express courtesy and respect to other patients, staff, visitors in the hospital.
- To abide by all hospital rules and safety regulations and comply with the "No Smoking" policy.
- To provide complete and accurate information about your health insurance coverage and pay your bills in a timely manner.
- To keep appointments, be on time for the appointments and call your health care provider if you cannot keep your appointment.
- To be responsible for your actions if you refuse treatment and do not follow the practitioner's instructions.
- To read and understand all medical forms, including consents, prior to signing.
- To keep the hospital and your surroundings clean and not litter.
In Case of any Complaint / Suggestions email us on info@synergyeye.com or Call @ +91-7291991103
